Thank you for shopping with Duly Kitchen. This Shipping policy explains how we process, ship and deliver orders within the United States.

We are committed to delivering your kitchen products safely, quickly, and reliably. Please review our shipping policy below for complete details.

Shipping Locations

Duly Kitchen currently ship orders within the United States only.

Order Processing Time

• All orders are processed within 1–3 business days (Excluding weekends and holidays)
• Orders placed after 5:00 PM (EST) will be processed the next business day.
• During peak seasons or promotional periods, processing time may be slightly extended. 

Estimated Delivery Times:

Standard Shipping (7-12 business days)

Delivery times may vary depending on your location and external factors.

Please note: 

• Delivery times are estimates and not guaranteed
• Delays may occur due to weather, carrier issues, or high order volume. 

Shipping Costs:

We offer FREE Standard Shipping on all orders within the United States.

Order Tracking:

• Once your order has shipped, you will receive a tracking number via email.
• You can use this number to monitor your package's delivery status.

If you do not receive tracking details within 5 business days, please contact us.

 

Incorrect Address Information: 

Please ensure your shipping address is accurate at checkout.

Duly Kitchen Store is not responsible for: 

• Delays due to incorrect or incomplete addresses
• orders delivered to incorrect addresses provided by the customer

If you notice an error, contact us immediately.

Lost or Damaged Packages

If your package is delayed beyond the estimated timeframe:

• Check your tracking information
• Contact the shipping carrier

If further assistance is needed, please contact us . We will work with the carrier to help resolve the issue.

Damaged Packages:

If your order arrives damaged:

• Take clear photos of the package and product
• Contact us within 48 hours of delivery
• Include your order number and photos

We will review the issue and provide a suitable resolution.

Split Shipments:

• Some items may ship separately depending on warehouse availability.
  You will receive separate tracking numbers if this occurs.

Contact Information:

If you have any questions about shipping, please contact us:

Email: support@dulykitchen.com
Phone: +1 (551) 294-1936
Address: 444 Washington Ave, Belleville, NJ 07109, USA
We aim to respond within 24-48 business hours.

Our Commitment

At Duly Kitchen Store, we are committed to providing reliable and transparent shipping services. Your satisfaction and trust are our top priorities. 

Thank you for shopping with Duly Kitchen Store! 

Thank you for shopping with Duly Kitchen Store. This Payment Policy outlines the terms and conditions related to payments made on our website.

We are committed to providing a secure and transparent payment process for all customers.

Accepted Payment Methods:

Duly Kitchen Store accepts the following payment methods:

• Visa
• MasterCard
• American Express
• Discover
• Shop Pay
• Apple Pay
• Google Pay
• PayPal

Secure online payment options are available at checkout.

All payments must be made in full at the time of purchase.

Payment Security

Your security is our priority.

We use secure SSL encryption technology to protect your personal and financial information.
All payments are processed through trusted third-party payment providers.

Duly Kitchen Store does not store full credit/debit card details on our servers.

Currency

All prices on our website are displayed in U.S. Dollars (USD) unless otherwise stated.

If your bank operates in another currency, your financial institution may apply conversion rates and additional fees.

Payment Authorization

By placing an order, you authorize Duly Kitchen Store to charge your selected payment method for:

• Product price
• Applicable taxes
• Shipping fees (if any)

Orders will not be processed until payment has been successfully authorized.

Failed or Declined Transactions

If your payment is declined:

• Double-check your card details (number, expiry date, CVV)
• Ensure sufficient balance
• Contact your bank or payment provider

We are not responsible for declined transactions due to banking restrictions or insufficient funds.

Taxes

Applicable sales taxes will be calculated at checkout based on your shipping address and U.S. regulations.

Fraud Prevention

To protect our customers, we reserve the right to:

• Review transactions for suspected fraud
• Request additional verification
• Cancel orders if fraudulent activity is detected

If needed, our support team will contact you for verification.

Refunds

Refunds are processed according to our Return & Refund Policy.
Approved refunds will be issued to the original payment method.

Processing time may vary depending on your bank or payment provider.

Contact Information

We're here to help! If you have any questions about your order, products, or anything else, feel free to contact us.

Our contact information is posted below:

Store Name: Duly Kitchen

Live Chat: Available on our website
Email: support@dulykitchen.com
Phone: +1 (551) 294-1936
Business Address: 444 Washington Ave, Belleville, NJ 07109, USA