Frequently Asked Questions
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery usually takes 7–12 business days.
Q: Do you offer free shipping?
A: Yes, we offer FREE standard shipping on all orders within the United States.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your delivery.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q: Is my payment information secure?
A: Yes, all payments are processed securely using SSL encryption and trusted payment providers.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for both defective and non-defective items.
Q: How do I return an item?
A: Contact us at support@dulykitchen.com to request a return. We will provide instructions.
Q: When will I receive my refund?
A: Refunds are processed within 14 business days after approval.
Q: Do you offer exchanges?
A: We only replace items if they are defective or damaged. Otherwise, you can return the item and place a new order.
Orders & Issues
Q: What if I receive a damaged or wrong item?
A: Please contact us within 48 hours with photos, and we will resolve the issue quickly.
Q: Can I change or cancel my order?
A: Orders can only be changed or canceled within a short time after placing them. Please contact us immediately.
Contact & Support
Q: How can I contact you?
A: You can reach us at support@dulykitchen.com or through our Contact Us page.
Q: What are your support hours?
A: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Thank you for shopping with Duly Kitchen!